Human-Centered Lean Six Sigma by Hung Le & Duffy Grace
Author:Hung Le & Duffy, Grace
Language: eng
Format: epub
Publisher: Taylor & Francis
Published: 2023-09-09T00:00:00+00:00
Ask About the Ideal Solutionâ¦
A useful vehicle for defining an ideal service is a service-level agreement (SLA). An SLA is a commitment between a service provider and a customer. Aspects of the service â quality, availability, responsibilities â are agreed upon between the service provider and the service user.8 One tool for identifying desired characteristics of service or function is Quality Function Deployment.
Quality Function Deployment
Quality Function Deployment is a system for translating customer requirements into appropriate features at each stage of concept development, from the definition of the function to production, to designing the delivery process, and finally to define the marketing campaign to inform the potential customer of its availability and readiness for use.
The initials QFD stand for:
Q: The quality of your output. How well does it meet and satisfy your customersâ requirements?
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| Agile | Lean |
| Quality Control | Six Sigma |
| Total Quality Management |
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